Challenges
The OEM, a leader in producing IoT-enabled Vapour Absorption Chillers, faced significant challenges in maintaining high equipment availability for its customers. Despite the IoT capabilities embedded in their chillers, the solution only offered basic monitoring features and lacked predictive analytics, which limited their ability to foresee potential issues before they escalated.
- Limited Predictive Insights: While the OEM’s chillers featured IoT-enabled monitoring, they lacked predictive analytics to foresee issues before they escalated.
- Costly Service Visits: Frequent, unexpected failures meant costly, time-consuming service visits to remote sites, straining resources, and logistics.
- Shrinking AMC Margins: Unplanned maintenance was eating into the OEM’s Annual Maintenance Contract (AMC) margins, undermining profitability.
Solution
The OEM partnered with ExactSpace Pulse, an intelligent digital twin platform, to transform maintenance operations. Pulse provided the much-needed predictive capabilities, integrating seamlessly with their existing IoT systems.
Impact
The implementation of Pulse delivered significant, measurable results for the OEM:
Improved Uptime
Predictive maintenance reduced failures, maximizing chiller availability and enhancing customer trust.
Increased AMC Margins
Fewer unplanned service visits led to cost savings and higher profit margins for AMCs.
Strengthened Reliability
The OEM solidified its reputation for reliable, high-performance chillers through better operational outcomes.
These outcomes highlight Pulse’s ability to transform industrial boiler operations, demonstrating the power of predictive analytics and real-time optimization in driving measurable improvements in efficiency, reliability, and sustainability.
