Client Background
A global leader in power plant O&M services, managing over 40 thermal power plants worldwide, faced escalating costs due to on-site expert dependencies and limited visibility into asset health. The lack of centralized monitoring often led to reactive maintenance, costly downtimes, and unmet performance standards in asset management across geographically dispersed plants. The OEM aimed to revolutionize its Operations & Maintenance (O&M) services by centralizing asset monitoring, minimizing on-site interventions, and consistently meeting stringent availability and performance standards. With Pulse-Intelligent Digital Twin, the OEM sought to optimize asset utilization, predict and address maintenance needs proactively, elevate service quality, and strengthen its competitive advantage in the market..